To deliver accurate, timely and relevant information about government programs and services to all Miami-Dade County residents and visitors while ensuring an excellent service experience for all customers.
The Communications and Customer Experience Department (CCED) manages the customer experience for Miami-Dade County's primary communication channels, facilitates self-service and direct service for its customers, and links more than 70 Miami-Dade County government agencies to 2.8 million residents, as well as businesses and visitors, through digital and traditional channels, in person and by telephone.
The Department also works closely with the Office of the Mayor, the Board of County Commissioners, other elected officials, County departments, trusts and agencies to communicate information with its customers, as well as rely on customers to improve the information being disseminated. In addition, as a multi-jurisdictional contact center, the Department has the capacity to engage and provide services to other government agencies and municipalities.
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